Terms of Service

1. Agreement to Terms

By accessing or using the website or services of WholePath Psychiatric Services ("Practice," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you should not access or use our website or services.

These Terms apply to your use of our website and related online services. Clinical services are additionally governed by separate intake agreements, consent forms, and financial policies provided at the time of treatment.

2. About the Practice

WholePath Psychiatric Services is an outpatient psychiatric practice providing compassionate, evidence-based mental health care through telehealth and in-person services for children ages 6+, adolescents, and adults.

Services may include psychiatric evaluations, medication management, psychotherapy, telepsychiatry appointments, Spravato (esketamine) therapy, collaborative treatment planning, and ongoing psychiatric care, subject to provider discretion and clinical appropriateness.

3. No Provider-Patient Relationship Created by Website Use

Use of this website, including submitting contact forms or appointment requests, does not establish a provider-patient relationship.

A provider-patient relationship is formed only after completion of required intake documentation, clinical evaluation, and mutual agreement to initiate treatment.

4. Services Provided

Psychiatric Services

Services may include:

• Initial psychiatric evaluations
• Medication management and monitoring
• Psychotherapy
• Telepsychiatry appointments
• In-person psychiatric appointments
• Spravato (esketamine) therapy
• Collaborative treatment planning
• Ongoing psychiatric follow-up care

All services are provided in accordance with applicable laws, professional standards, and provider judgment.

Age Groups Served

Services are available for children ages 6+, adolescents, and adults, subject to provider discretion, clinical appropriateness, and applicable legal consent requirements.

5. Appointment Policies

Scheduling

Appointments are scheduled in advance and subject to provider availability. An initial evaluation may be required prior to ongoing treatment.

Telehealth services may require separate informed consent documentation prior to treatment.

Cancellation Policy

At least 24 hours' notice is requested for appointment cancellations. Failure to provide adequate notice may result in a cancellation fee.

Repeated missed appointments, non-compliance with treatment recommendations, or non-payment may result in discharge from the practice at provider discretion.

6. Payment and Insurance

Insurance

Insurance participation and coverage vary by provider network and individual policy. Patients are responsible for verifying benefits and coverage prior to receiving services.

Financial Responsibility

• Copayments, deductibles, and coinsurance amounts are due at the time of service.
• Self-pay patients are responsible for full payment at each visit.
• Outstanding balances may result in suspension or termination of services.
• Patients remain financially responsible for services rendered regardless of insurance reimbursement outcomes.

7. Medication Management

Prescription Policies

• Controlled substances may require ongoing monitoring and follow-up appointments.
• Medication changes require appropriate clinical evaluation.
• Early refills are generally not provided.
• Lost or stolen medications must be reported promptly and may require supporting documentation.
• Certain advanced treatments, including Spravato (esketamine) therapy, may require additional screening, monitoring, consent forms, and observation protocols.

Patient Responsibilities

Patients agree to:

• Take medications as prescribed
• Report side effects or concerns promptly
• Maintain scheduled appointments
• Provide accurate and complete medical information

8. Emergency Services

WholePath Psychiatric Services does not provide 24/7 emergency psychiatric or medical coverage.

In case of emergency:

• Call 911
• Go to the nearest emergency room
• Call or text 988 Suicide & Crisis Lifeline
• Contact local emergency or crisis intervention services

9. Discharge Policy

We reserve the right to terminate the provider-patient relationship in accordance with applicable laws and ethical standards, including but not limited to:

• Non-compliance with treatment recommendations
• Repeated missed appointments
• Inappropriate, abusive, or threatening behavior
• Non-payment of fees
• Clinical determination that services are outside the scope of practice

When appropriate, reasonable notice and referral options will be provided.

10. Limitations of Service

We do not provide:

• 24/7 emergency psychiatric or medical services
• Inpatient psychiatric treatment
• Emergency room services
• Court-ordered evaluations
• Disability evaluations
• Services outside the scope of outpatient psychiatric care

11. Website Use

Acceptable Use

You agree to use this website for lawful purposes only, including legitimate healthcare inquiries and appointment-related communications.

You agree not to:

• Attempt unauthorized access to systems or patient data
• Interfere with website functionality
• Submit false or misleading information
• Engage in harassment or abusive behavior

Prohibited Activities

Prohibited conduct includes, but is not limited to:

• Introducing malware or malicious code
• Attempting to gain unauthorized access to confidential information
• Commercial exploitation of website content without permission

12. Intellectual Property

All content on this website, including text, graphics, logos, branding elements, and design materials, is the property of WholePath Psychiatric Services and is protected under applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or publicly display website content without prior written consent.

13. Limitation of Liability

To the fullest extent permitted by law, WholePath Psychiatric Services disclaims liability for indirect, incidental, consequential, special, or punitive damages arising from:

• Use of or inability to use the website
• Reliance on website content
• Technical interruptions or errors
• Third-party services or external links
• Events beyond our reasonable control

Clinical outcomes vary by individual, and no guarantees are made regarding specific treatment results.

Nothing in these Terms limits rights that cannot be limited under applicable law.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles.

Any legal action arising under these Terms shall be brought exclusively in a court of competent jurisdiction located within the State of Delaware.

15. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted with a revised "Last Updated" date.

Continued use of the website or services constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Notice of Privacy Practices, constitute the entire agreement regarding website use and supplement any separate clinical agreements executed during intake.

18. Contact Information