Privacy Policy

1. Introduction

WholePath Psychiatric Services ("Practice," "we," "our," or "us") is committed to safeguarding the privacy and confidentiality of your personal and health information. This Privacy Policy describes how WholePath Psychiatric Services and its licensed providers, clinicians, employees, contractors, and authorized representatives collect, use, disclose, and protect information obtained through our website and in the course of providing psychiatric, telehealth, and related mental health services.

This Privacy Policy applies to information collected online and offline unless otherwise specified.

2. HIPAA and Protected Health Information

WholePath Psychiatric Services is a covered entity under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and complies with all applicable federal and state privacy laws.

This Privacy Policy is intended to supplement, not replace, our Notice of Privacy Practices ("NPP"), which provides a detailed explanation of how we may use and disclose your Protected Health Information ("PHI"), as well as your rights under HIPAA. You will receive a copy of our NPP during your initial intake process.

3. Information We Collect

A. Protected Health Information (PHI)

In connection with providing healthcare services, we may collect:

• Medical and psychiatric history
• Clinical assessments, treatment plans, and progress notes
• Medication records and treatment responses
• Insurance, billing, and payment information
• Emergency contact information

B. Website and Technical Information

When you interact with our website, we may collect:

• Contact form submissions and appointment requests
• IP address and browser type
• Device information
• Usage data collected through analytics tools

Website data may not constitute PHI unless combined with identifying healthcare information.

4. Use of Information

We may use collected information for the following purposes:

• Providing psychiatric evaluation, diagnosis, and treatment
• Medication management and psychotherapy services
• Providing telepsychiatry and related mental health services
• Communicating regarding appointments and services
• Processing payments and insurance claims
• Coordinating care with authorized providers
• Complying with legal and regulatory obligations
• Improving website functionality and user experience

5. Disclosure of Information

We do not sell personal or health information.

We may disclose information:

• With your valid written authorization
• For treatment, payment, and healthcare operations as permitted by HIPAA
• To other healthcare providers for care coordination
• To business associates pursuant to written agreements
• As required by federal or state law, subpoena, or court order
• To prevent or lessen a serious and imminent threat to health or safety

All disclosures are made in accordance with applicable law.

6. Safeguards and Data Security

We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of information, including:

• Secure encrypted transmission (HTTPS)
• Use of HIPAA-conscious electronic health record systems and third-party platforms
• Role-based access controls
• Ongoing system monitoring and security updates
• Secure backup and recovery protocols

No method of transmission or storage is guaranteed to be completely secure; however, we employ reasonable and appropriate safeguards consistent with industry standards.

7. Your Rights

Subject to applicable law, you have the right to:

• Access and obtain a copy of your PHI
• Request amendments to inaccurate information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive an accounting of certain disclosures
• Obtain a copy of our Notice of Privacy Practices
• File a complaint without retaliation

Requests must be submitted in writing.

8. Cookies and Online Tracking

Our website may use cookies and similar tracking technologies to enhance functionality and analyze usage patterns. You may adjust your browser settings to refuse cookies; however, certain website features may not function properly.

9. Third-Party Websites

Our website may contain links to external websites not operated by WholePath Psychiatric Services. We are not responsible for the content or privacy practices of third-party sites.

10. Minors

We provide services to minors ages 6+ in accordance with applicable federal and state laws, including parental or guardian consent requirements. We maintain additional safeguards for the protection of minors' information as required by law.

11. Advanced Psychiatric Treatments

Certain advanced psychiatric services, including Spravato (esketamine) therapy, may involve additional informed consent documentation, monitoring protocols, and eligibility requirements in accordance with applicable laws and clinical standards.

12. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services or website constitutes acceptance of the updated policy.

13. Contact Information

If you believe your privacy rights have been violated, you may file a complaint with:

• WholePath Psychiatric Services
• The U.S. Department of Health and Human Services, Office for Civil Rights
• The appropriate state licensing authority

We will not retaliate against you for filing a complaint.